Collections Manager

Collections Team

Summary: Oversees collections, reduces credit risk, manages operations, ensures compliance, improves processes and supports reporting & strategy.

Location

Lead the team to achieve the target indicators set in terms of delinquencies flow through, NPL and specific provisions.
Monitor and review Collector’s productivity and effectiveness
To guide weaker collectors to achieve KPIs sets.
Manage and achieve the target indicator set in terms of delinquencies and recoveries.
Manage the Prevention and NPL of the portfolio by monitoring team effectiveness in negotiating with customer for payments or repayment plan timeliness.
Able to strategize the segmentation of NPL pool to ensure healthy recovery to lower down NPL base. Thereafter to apply treatment of initiating foreclosure end-to-end process (include valuation, repossession, auction / tender and civil actions).
Review and ensure all secured preventive, legal and foreclosure proceedings are timely acted upon by Internal Team.
Handle and manage customer objections, issues/complaints.
Review & validate proposals for restructuring, settlement, or instalment plan by Collection team.
Manage staff resources and ensure smooth operations of the team daily. Constantly enhance automate and upgrade related processes and procedures to speed up recovery.
Attend and process key Collections deliverables on timely basis (eg. Portfolio Review, NPL Monitoring, Upgrades/Downgrades).
Develop staff to a higher level of performance through personal coaching, appraisals and trainings.

Have a minimum 3 years of experience in Hire Purchase Collections with knowledge and practical experience on secured litigation process /foreclosure and understanding of regulatory requirements, collection systems or similar field.
KPI oriented and able to work under strict deadlines.
Bias towards action and take initiative to get things done.
Superior knowledge of Collection's Auto Loan, including HPact, Repossession and Auction's valuations.
Good negotiation skills, communication and interpersonal skills.
Able to adapt to changes, able to enhance process and workflow management to achieve higher efficiency.
Good knowledge of Microsoft Words, Excel, and PowerPoint.

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Interested in joining our collections team? Send your CV to career@dcap.my – we’d love to hear from you.