Credit Collections and Recovery Officer

Location

Job Scope

• Contact customers with outstanding debts and negotiating payment arrangements on behalf of the company.
• Identify and resolve dispute related to customer accounts or payments.
• Maintain accurate and up-to-date records of all collections activity into collection system, including communications with customers and payment arrangement.
• Ensure customer inquiries are attended and issues are resolved in a timely and professional manner.
• Develop and maintain documentation for all collection strategies, including procedures, policies and guidelines.
• Collaborate with cross functional teams, including operations, risk, compliance and finance to ensure that collection activities are aligned with company goals.-

Requirements

• Agile and enjoy working in fast-paced environment.
• More than 1 year of experience in debt collection or related field.
• Strong communication and negotiation skills with the ability to resolve dispute and negotiate payment arrangements.
• Strong organizational and time management skills, with the ability to manage large accounts and priorities.
• Knowledge of debt collection regulations and best practices.
• Proficient in basic computer skills, including MS Office and collection software.