Field Visit Collections Officer

Location

Job Scope

• Visit customers to negotiate repayment plans and collect outstanding loan payments.
• Close monitoring and follow up of delinquent of each bucket.
• Prepare and submit daily/weekly reports on collection performance, NPL recovery status, and site visit outcomes.
• Engage customers to agree on repayment schedules, restructuring plans, or partial settlements.
• Escalate unresolved cases to senior management as needed.
• Develop and maintain documentation for all collection strategies, including procedures, policies and guidelines.
• Collaborate with cross functional teams, including collections, operations, risk, compliance and finance to ensure that collection activities are aligned with company goals.

Requirements

• Agile and enjoy working in face-paced environment.
• More than 1 year of experience in debt collection or related field.
• Strong communication and negotiation skills with the ability to resolve dispute and negotiate payment arrangements.
• Strong organizational and time management skills, with the ability to manage large accounts and priorities.
• Knowledge of debt collection regulations and best practices.
• Proficient in basic computer skills, including MS Office and collection software.
• Proficient in map reading and navigation.
• Possess own transport (motorbike/car) and valid driving license.